Insurance & Payment
Checking your insurance, Medicare, self-pay options, Good Faith Estimates, CareCredit financing and treatment packages.
Patient information
Planning your visit
How to book, what to bring and what to expect at our Torrance office — plus language help, accessibility, test results, prescription refills and what to do after hours.
Before you come
Costs, forms and common questions
Check insurance and payment options, see which forms to expect and find quick answers.
Patient Forms
What each new-patient form is for, how to get large-print or Korean copies, and how to keep your details private.
Frequently Asked Questions
Answers about appointments, insurance and costs, test results, languages, skin and laser care, and privacy.
- Call
- (310) 326-2161 · Fax (310) 534-5026
- Book online
- Request an appointment
- Hours
- Monday–Friday 9:00 AM–5:00 PM; Saturday 9:00 AM–3:00 PM (2nd & 4th Saturdays); Sunday closed
- Address
- 2780 Skypark Drive, Suite 200, Torrance, CA 90505
- Languages
- We speak English and Korean (한국어). Japanese (日本語) assistance — please call ahead.
How to book an appointment
You can book in two ways:
- Online: request an appointment with our short online form, and our front desk will contact you to confirm a time.
- By phone: call (310) 326-2161 during office hours.
When you book, let us know if you are a new patient, whether your visit is for a medical concern or a cosmetic treatment, and whether you would like help in Korean, Japanese or another language.
Your first visit, step by step
Book
Request an appointment online, or call the front desk.
Get ready
Gather your ID, insurance card, medicine list and recent records. Write down your questions.
Arrive a little early
Allow time to check in and fill out new-patient forms.
Your visit
Share your health history and concerns, and talk through the next steps together.
Follow up
We’ll tell you how you’ll receive any results and when to come back.
What to bring
- A photo ID
- Your insurance cards, including a Medicare card if you have one
- A list of all your medicines and doses — prescriptions, over-the-counter medicines, vitamins and supplements. You can also bring the bottles in a bag.
- A list of your allergies, such as to medicines or foods
- Records from other doctors, such as recent test results, imaging reports and vaccine records, plus those doctors’ names and phone numbers
- Your glasses and hearing aids, if you use them
- Completed forms, if you received them before your visit. If not, we’ll give you forms when you check in.
- A short list of the questions you want to ask
You’re welcome to bring a family member or friend to help you take notes. Learn more about patient forms.
Help in your language
We speak English and Korean (한국어). Japanese (日本語) assistance — please call ahead. Free interpreter services are available in any language.
Tell us your preferred language when you book so we can prepare. You don’t need to bring a family member or friend to interpret for you. Read our language assistance notice.
Accessibility and accommodations
If you have a disability or need extra help, tell us when you book. We can plan for needs such as extra time, help reading or filling out forms, large-print materials, a sign language interpreter or help getting to our suite.
On this website, use the Text size & contrast button above the main menu on every page. See our accessibility statement.
If you need to cancel or reschedule
Please call (310) 326-2161 as early as you can. That helps us offer the time to another patient.
Test results and follow-up
When Dr. Shin orders a test, we’ll tell you how you’ll receive the results and what happens next. Some results take longer than others, depending on the test and the laboratory. If you haven’t heard about a result you were expecting, please call us.
Prescription refills
For a refill, call the office at (310) 326-2161. Please call before you run out, and have the medicine name, the dose and your pharmacy’s name and phone number ready. Some medicines need a visit before they can be refilled.
Common questions
Can a family member come with me?
Yes. Many people find it helpful to bring a family member or friend to take notes and help remember what was discussed. You can also ask to speak with Dr. Shin privately at any time. If you need an interpreter, one is available free of charge.
What if I’m not sure whether I need a medical or a cosmetic visit?
Call us at (310) 326-2161 and describe your concern in general terms. We’ll help you choose the right type of appointment. For example, a mole that has changed calls for a medical visit, while a question about fine lines would start with a cosmetic consultation.
What should I do if I can’t make my appointment?
Please call us at (310) 326-2161 as early as you can to cancel or choose a new time. An early call lets us offer your time to another patient who needs it, and it helps us find you a new appointment sooner.
How do I ask for a prescription refill?
Call the office at (310) 326-2161 before you run out. Have the medicine name, the dose and your pharmacy’s name and phone number ready. Dr. Shin may need to see you before refilling some medicines, so it helps to call early.
Important information
- Please call before your visit — the office may close on some Thursdays and over the lunch hour.
- After hours and emergencies. If you think you or someone else has a medical emergency — such as chest pain, trouble breathing, fainting or bleeding that won’t stop — call 911 right away. For questions that can wait, call our office during business hours.
Sources & further reading
- How To Prepare for a Doctor's Appointment (opens in a new tab) — National Institute on Aging
- Talking With Your Doctor (opens in a new tab) — MedlinePlus, U.S. National Library of Medicine
- Questions Are the Answer (opens in a new tab) — Agency for Healthcare Research and Quality
- Recognizing medical emergencies (opens in a new tab) — MedlinePlus, U.S. National Library of Medicine
Last updated October 2026. This page is educational and does not replace a visit with a clinician.
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Skin, Laser & Aesthetics
Injectables, laser and light treatments, skin tightening and medical facials — planned around your health history.
Ready when you are.
Request an appointment online or call the front desk. We’ll help you choose the right appointment — medical or aesthetic.
We speak English and Korean (한국어). Japanese (日本語) assistance — please call ahead.